Warranty Policy and Terms & Conditions
Manufacturing Defect Warranty for Century Excel & Marathoner Max & Amaron MF batteries: 18 months or 20,000km whichever comes first for petrol private use vehicles, or 6 months or 20,000km whichever comes first for taxi/bus/truck/commercial/diesel/E-hailing/business use/company vehicles.
Manufacturing Defect Warranty for all Amaron EFB & Motolite MF batteries: 12 months or 20,000km whichever comes first for petrol private use vehicles, or 6 months or 20,000km whichever comes first for taxi/bus/truck/commercial/diesel/E-hailing/business use/company vehicles.
All customers with our digital receipt as proof of purchase are eligible for warranty claim service within our service coverage zones. Please call +6011-8888 0003 for warranty service if found battery not working. Our technicians shall come service within our office hours at best effort basis on the same day or next day. Temporary battery will be provided if the problematic battery is required to be sent back for further factory inspection. New battery will be delivered to customer to replace the temporary battery if found the problematic battery is indeed manufacturing defect. The replaced battery will carry the remaining warranty based on the original date of purchase and mileage during purchase.
Please be advised that battery discharged/damaged caused by vehicle alternator issue, or overcharging (above 14.5V), or undercharging (below 13.6V), or wiring issue, or forgot to switch off lights, or long storage without start (> 1~2 weeks), or user negligence of low usage, or improper use of electrical accessories, or user abuse, or any issues not related to battery manufacturing defect are not covered under warranty. For eligibility of battery warranty, customers shall be responsible to maintain the proper and sufficient charging of battery by ensuring vehicle alternator/wiring at proper working condition. We reserve the rights to reject warranty claims for improper vehicle engine/wiring modifications not certified by the vehicle manufacturer.
Warranty visit service charge (refer table below) will be charged for each on-site warranty visit requested by customer within our service coverage. On-site warranty visit is not applicable for areas out of our service coverage. If customer refused visit charges, we reserve the rights to reject any visit requests. Customers are also welcome to direct visit Our Warranty Centre for warranty inspection. No service charge for walk-in customers.
| Distance from Warranty Centre (within Service Coverage) | Warranty Visit Service Charge (effective from 1 August 2025) |
|---|---|
| Below 30km | RM35 |
| 30km to 40km | RM50 |
BatteryRanger.com shall only be responsible for the warranty coverage of the car battery sold by BatteryRanger.com. BatteryRanger.com shall not be responsible for any issue arise for the vehicle or the vehicle warranty as it is entirely customer decision and consensus to install a higher or lower specification battery. Please be advised that any further system reset (if required) after battery replacement is to be carried out by customers at own service centers at customers own cost.
Goods sold are not refundable. Please note that there is RM40 cancellation charges if customer decides to cancel order when goods are delivered.
Please contact +6011-8888 0003 if any further information required.
*Terms & Conditions are subjected to change without prior notice.